Privacy & Security

Q111 Privacy Policy — Our Commitment to Protecting Your Data

Learn how your personal information is collected, used, and kept secure at q111. We believe that true privacy is built on transparency.

Last Updated: January 2026
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1

Introduction — Who We Are and Why This Policy Exists

Q111 is an online Sports Betting and gaming platform built for Bangladeshi users. We understand that when you create an account or place a bet on our platform, you are entrusting us with your personal information. That trust means a great deal to us.

This Privacy Policy explains what information q111 collects, why it collects it, how it is used, and how it is kept secure. By reading this, you will understand your rights over your data and how to exercise them.

By using the q111 platform, you agree to this Privacy Policy. If any part is unclear, our support team is always ready to help.

Our core principles: Your privacy is not just a legal obligation — it is our ethical responsibility. q111 never sells your data or shares it with third parties without your consent.

2

What Information We Collect

Q111 collects two types of information from you — what you provide directly, and what is automatically gathered as you use the platform. Details are provided below.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communication & Security
Financial Information BKash/Nagad number, bank account Payment Processing & Withdrawals
Transaction Information Deposits, withdrawals, betting history Account Management & AML
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Data Page visits, session duration, clicks Service Improvement & Personalization
Communication Records Support chat and email conversations Service Quality Assurance
  • We only collect the information we need — nothing more.
  • Logging in with social media only pulls your basic profile information.
  • Information may also be collected from public sources (such as government records) for verification purposes.
3

How Your Information Is Used

Q111 uses your information only for specific purposes. No data is ever used beyond its stated purpose. Below is a breakdown of how we use your information.

Account Management
  • Registration & Login Process
  • Completing KYC Verification
  • Password Reset & Security
  • Account Limits & Preference Settings
Financial Transactions
  • Deposit & Withdrawal Process
  • Fraud Detection
  • Anti-Money Laundering (AML)
  • Tax reporting where applicable
Service Improvement
  • Platform Performance Analytics
  • Personalized betting experience
  • Display relevant offers
  • Bug & Issue Resolution
Contact
  • Important Account Notifications
  • Promotional Offers (with consent)
  • Support ticket responses
  • Policy Update Notice

To opt out of marketing communications, contact our support team at any time or click the "Unsubscribe" link at the bottom of any email. Please note that essential account-related messages cannot be disabled — they exist to protect you.

4

Who Your Data Is Shared With

Q111 never sells your data. However, in certain specific situations, limited information may be shared with third parties — and in each case, we clearly explain why below.

With Whom What Data Why
Payment gateways (bKash, Nagad, Bank) Financial Transaction Information To process payments
KYC Verification Services Identity Documents & Photos To verify your identity
Cloud Storage Providers Encrypted Data For secure storage
Law Enforcement Agencies As required by court order Legal Obligations
Regulatory Bodies Transaction Records For regulatory compliance

Important: All third parties contracted by us are bound to uphold q111's privacy standards. They are not permitted to use your data for their own purposes.

5

Data Security — How We Protect You

Q111 uses industry-leading technology to protect your data. Our security operates across multiple layers, so even if one layer is compromised, your information stays safe.

256-bit SSL Encryption

All data transmissions are encrypted with 256-bit SSL/TLS, keeping your information unreadable in transit.

Encrypted Database

All stored data is encrypted with AES-256. Passwords are always hashed — never stored in plain text.

Restricted access controls

Only authorized personnel can access specific data. Every access is logged and recorded.

Real-Time Monitoring

Our 24/7 automated system instantly detects any unusual activity and sends alerts in real time.

Regular Backups

Your data is regularly backed up across multiple secure servers, so it can never be lost in the event of an incident.

Penetration Testing

Independent cybersecurity experts audit our systems multiple times a year.

Your responsibilities: No matter how much security we provide, always keep your password strong, never share it with anyone, and avoid logging in on public Wi-Fi. If you notice any suspicious activity, let us know immediately.

6

Cookies Policy

Q111 uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience. The types of cookies we use are outlined below.

Cookie Type Purpose Duration Status
Essential Cookies Login sessions, security tokens End of Session Required
Functional Cookies Language preferences, theme settings 1 Year Required
Analytics Cookies Usage statistics, page performance 6 Months Optional
Marketing Cookies Display relevant advertisements 30 Days Optional

To disable optional cookies, manage your cookie preferences through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

7

Your Privacy Rights

You have complete control over your data on q111. You can exercise any of the rights below at any time — just reach out to our support team.

Right to Access

Request a copy of the data we hold on you at any time. You will receive a full breakdown within 30 days.

Right to Data Correction

If any of your information is incorrect, you can request a correction. We will update it promptly.

Right to Erasure

When your account is closed, all data will be deleted except where retention is required by law.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You can request an export of your data in a machine-readable format.

Right to Object

You can object to marketing messages or specific types of data processing.

To Exercise Your Rights: Email us at privacy@q111.ws or reach out via support chat. We will respond within 30 business days. All requests will be processed after identity verification.

8

How Long We Retain Your Data

Q111 does not retain your data longer than necessary. However, certain information must be kept for a defined period for legal, regulatory, and business reasons.

  • Active Account Data: Retained for as long as your account remains active.
  • Financial Transaction Records: 5 years after account closure (in accordance with AML regulations).
  • KYC Documents: 5 years after account closure (as required by regulatory obligations).
  • Support Contact: 2 years after last contact.
  • Analytics Data: In anonymized form, for up to 2 years.
  • Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, your data is automatically and permanently deleted or fully anonymized so that you can no longer be identified.

9

Child Protection Policy

Q111 strictly prohibits anyone under the age of 18 from using the platform. This is both a legal obligation and an ethical responsibility.

18+ Only: Age verification is mandatory at registration. We do not collect, and have no intention of collecting, any information from minors.

If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted. If you believe your child has registered an account, please contact us at privacy@q111.ws right away.

10

Contact & Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. We are always ready to respond.

Email

Privacy@q111.ws

Live Chat

24/7 support available

Response Time

Up to 30 Business Days

This Privacy Policy may be updated from time to time. If any changes are made, you will be notified via email or a platform notification. Continuing to use the platform after any updates constitutes your acceptance of the revised policy.

Bet safely, enjoy with peace of mind

Your data is fully secure at q111. Join today and experience the best online betting in Bangladesh.

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