Q111 Terms & Conditions — The Complete Guide

These Terms & Conditions ("Terms") form a legally binding agreement between q111 ("we", "us", "the Platform") and you ("user", "member"). By accessing the q111 website or mobile app, you are deemed to have fully accepted these Terms.

Q111 is an online Sports Betting and gaming platform designed specifically for users in Bangladesh. We are committed to maintaining an honest and transparent relationship with our users.

Opening an account with q111 requires you to follow certain rules. All information provided during registration must be truthful and accurate. q111 reserves the right to terminate any account created using false information, at any time.

• Each person may only open one account. Creating multiple accounts is strictly prohibited.
• You must provide your real name, email address, and phone number during registration.
• Keep your account password strong and never share it with anyone.
• If you notice any unusual activity on your account, please contact us immediately.
• Required documents must be submitted for KYC (Know Your Customer) verification.
• Opening an account under someone else's name or identity is strictly prohibited and may result in legal action.

Q111 is firmly committed to keeping minors away from betting. No person under the age of 18 may open an account or place a bet on q111. This is not just our policy — it is our responsibility to society.

• Your date of birth must be entered accurately at the time of registration.
• A valid NID or birth certificate must be submitted to verify your age during KYC verification.
• Registering with a false age will result in immediate account closure, and any deposited funds may be forfeited.
• If a parent or guardian discovers their child using q111, please notify us immediately.

Certain rules apply when placing bets on q111. These rules ensure a fair environment for all users. Once a bet is confirmed, it cannot be changed or cancelled — so review your bet carefully before submitting.

• Multiple bets may be placed on the same match or event from one account, provided the maximum limit is not exceeded.
• If a match is cancelled or postponed, bets are generally voided and stakes are refunded.
• If a bet fails to process due to a technical error, q111 reserves the right to make the final decision.
• If evidence of match-fixing or manipulation is found, all related bets will be voided.

Deposits and withdrawals on q111 are fully transparent and secure. We support popular payment methods in Bangladesh, including bKash, Nagad, and bank transfers. For more details on payments, visit our Payment Page View.

Withdrawals can only be made to the same payment method used for the deposit. Complying with anti-money laundering laws is a legal obligation for q111.

Q111 offers attractive bonuses and promotional deals for both new and existing members. Each bonus comes with its own terms that must be followed. For full details on bonuses, visit our Rewards Page View.

• The welcome bonus is available to new members only and can be claimed once per account.
• To withdraw a bonus, you must meet the applicable wagering requirement (typically 5x to 10x).
• Wagering must be completed before the bonus expires.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• If bonus abuse is detected, q111 reserves the right to cancel the bonus and suspend the account.

Q111 is committed to maintaining a fair and secure environment. The following activities are strictly prohibited and may result in permanent account closure.

• Placing bets using bots, automated software, or artificial intelligence.
• Creating multiple accounts to abuse bonus offers.
• Placing bets based on insider information or match-fixing.
• Using q111 for money laundering or processing illegal funds.
• Intentionally exploiting any vulnerability or bug in the platform for personal gain.
• Harassing or threatening other users.
• Submitting a fake identity or forged documents.

Q111 reserves the right to suspend or close any account for any reason. Equally, users may close their own account at any time.

Q111 is committed to delivering the highest quality service. However, our liability has limits in certain situations. q111 is not responsible for internet connectivity issues, third-party payment gateway errors, or unforeseen technical disruptions.

• q111 will not provide financial compensation for losses incurred through betting.
• q111 is not responsible for bets placed incorrectly due to user error.
• q111 is not liable for delays caused by issues with third-party services.
• If a bet is missed due to unexpected server downtime, we will provide every possible assistance.

Q111 reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify you in advance via email or an on-platform notification.

• The effective date of any updated terms will be clearly communicated.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.